SUPPORT

FREQUENTLY ASKED QUESTIONS
 

FTP (Uploading Files)

• What is FTP and how do I upload content to my website?

Traffic

• What is Bisnet's breakdown of billable traffic?

Email

• What size are my email mailboxes?
• What are my POP/SMTP settings?
• How many email accounts can I have?
• Do I have to pay more for email accounts?
  

 

 

 What size are my email mailboxes?

You can choose to set a size limit to your email mailboxes when you create them or leave them set to unlimited. Each package has a set disk quota size, once this quota is reached all emails will start to bounce as the account would have no more space to store the email messages.

So we do not restrict the quantity of email accounts one can create as they all share the master quota. 

Each mailbox will accept email messages while they have not reached the mailbox quota (if set) or the disk quota.

Once you download the email messages to your PC they are removed from the server, freeing up the space again for further emails.

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 What are my POP/SMTP settings?

We support both POP and IMAP mail clients.

Incoming mail server:

mail.yourdomainname.co.za, where "yourdomainname.co.za" is your actual domain name you have hosting with us.

Once you have created your email mailbox via the control panel, you will be able to use the email settings in your mail client software (eg: Outlook)

Outgoing mail server:

mail.yourdomainname.co.za, where "yourdomainname.co.za" is your actual domain name you have hosting with us.Or you could use your ISP's outgoing mail server to reduce your bandwidth usage on your hosting account (recommended)

 Note that when using our mail server for sending emails you must set the outgoing server option "My outgoing server requires authentication", and use the same settings as your incoming mail server.

 

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 How many email accounts can I have?

Each package has a set disk quota size, once this quota is reached all emails will start to bounce as the account would have no more space to store the email messages.

We do not restrict the quantity of email accounts one can create as they all share the master quota. 

Each mailbox will accept email messages while they have not reached the mailbox quota (if set) or the disk quota.

Once you download the email messages to your PC they are removed from the server, freeing up the space again for further emails.

 

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 Do I have to pay more for email accounts?

No, email mailboxes are included in the monthly hosting fee.

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 What is Bisnet's breakdown of billable traffic?

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What is FTP and how do I upload content to my website?

FTP (File Transfer Protocol) is the simplest way to exchange files between computers on the Internet.  FTP is commonly used to transfer web page files from their creator to the computer that serves the pages to everyone on the Internet.  It's also commonly used to download programs and other files to your computer from other servers.

An FTP client is the desktop application in your computer that actually does the transferring of data (or files).

FTP can be used with a command line interface (for example, from the Windows MS-DOS Prompt window) or with a commercial program that offers a graphical user interface such as FileZilla or CuteFTP.  Some web browsers, such as Microsoft Internet Explorer, can also be used for FTP purposes.

Example connection:

Setting up your Microsoft Internet Explorer version 6 to work with FTP:

(Website:  http://www.microsoft.com/windows/ie/default.mspx)

(where 'your-domain.com' is the name of your registered domain with Bisnet)

To upload site content using Microsoft Internet Explorer version 7, you need to make use of Windows Explorer by doing the following:

1. Right click on the Windows 'Start' button
2. Select 'Explore'
3. Enter the FTP address in the address bar:  ftp://your-domain/public_html/
4. Enter your FTP username and password when prompted and click on 'Log on'

(where 'your-domain.com' is the name of your registered domain with Bisnet)

Once logged in, the current site content on the server will be displayed.  You can then copy and paste your new files to this location.

Important Hints:

• Once logged into your account, you are able to view the root (home) directory.  The publicly visible web files for your account should NOT be placed into the home directory.
• All files intended for public viewing must be placed in the 'public_html' directory.  Be careful not to delete this folder.  You will otherwise be prevented from accessing the contents of your web site.
• In any directory, the server looks for default files named:
  • index.html
  • index.htm
  • index.php
  • default.html
  • index.cgi
    ... in that order.  If no file can be found, a directory listing will be returned instead or the webservers default page.  Please note UNIX is case sensitive!
• The main page must be named 'index.html' (lower case).
• The home directory of your account contains two other important folders - the web log folder (logs) and the mailbox folder (homes).  Web logs can be retrieved form the 'logs' folder via FTP.  The 'homes' folder is best left untouched.  It contains email contents that is used by the email system.
• Binary transfer mode must be selected to transfer image files (for example .gif, .jpeg).
• Ascii mode should be used to transfer files that are readable as normal text (html, cgi).  Failure to properly select ASCII or Binary is a common cause of broken images and inoperative image maps and CGI scripts.
• Make sure to use 'Passive Transfers' with FTP.
• Acceptable naming convention:  Our Linux servers are case sensitive.  In other words, the file name 'faq.html' in NOT the same as 'FAQ.html'.  Incorrect link references will result in a 'File Not Found' error.  This applies to directory names as well.  To prevent errors, we suggest naming all files in lowercase.  Apart from the underscore character ('_'), spaces and special control characters (! @ # $ % ^ & ; * : ' ~) are not permitted.

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